Question 1

How does the Capy Clan Rewards program work?

Accepted Answer

Every purchase brings you closer to earning amazing perks! Depending on your membership status, you’ll earn 10-13 Mini Capybaras for every dollar spent at Capy Cookies, unlocking more rewards as you go.

Make sure to use your Mini Capybaras within a year of earning them before the expire!

Question 2

What are Capy Coins?

Accepted Answer

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Question 3

How do I use my Capy Coins?

Accepted Answer

You can use Capy Coins both for ordering cookies online and in-person.

Make sure to use your Capy Coins within a year of earning them before they expire!

Question 4

How do I earn Capy Coins?

Accepted Answer

Capy Coins are earned on purchases of cookies & catering. Service fees and taxes are excluded from Capy Coins calculations.

Additional ways you can earn Capy Coins:
Leave a review: 5 Capy Coins
Purchase a product: Every $1 spent -> 13 Capy Coins
Sign up: 10 Capy Coins
Enter your birthday: 10 Capy Coins
On your birthday: 500 Capy Coins
Follow us on Social Media: 5 Capy Coins

Make sure to use your Capy Coins within a year or they will expire!

Question 5

What happens when I get 500 Capy Coins?

Accepted Answer

Once you earn 500 Capy Coins, you have enough to receive a Capybara Tier membership! You now also have enough Capy Coins to redeem a free single cookie (up to $4)! The more Capy Coins you earn, the more desserts you can redeem!

Question 6

Can I earn Capy Coins on catering orders?

Accepted Answer

Yes! You can earn Capy Coins for every dollar spent on catering at the same rate as your membership tier.

Question 7

Can I earn Capy Coins on purchases made with Capy Coins?

Accepted Answer

No, you do not earn Capy Coins on purchases made with Rewards Capy Coins. However, if the purchase exceeds the Rewards Capy Coins amount, you will earn Capy Coins on the remaining balance paid, according to your membership level.

Question 8

Can I earn Capy Coins on orders made in-person?

Accepted Answer

Yes! You can earn Capy Coins on your in-person purchases. Send a picture of your stamped loyalty card (front & back) to get.capycookies@gmail.com (get.capycookies@gmail.com) or (559) 213-6881 and we will add the Capy Coins to your account.

Each stamp gives you 26 Capy Coins. A completed Loyalty Card gives you 50% off of your entire cookie order.

Question 9

My Capy Coins weren’t added to my account.

Accepted Answer

Please contact us to get those Capy Coins added to your account.

Question 10

I have a Loyalty Card. How can I get those stamps transferred?

Accepted Answer

If you have a Loyalty Card from purchases made in-person, send a picture of your stamped loyalty card (front & back) to get.capycookies@gmail.com (get.capycookies@gmail.com) or (559) 213-6881 and we will add the Capy Coins to your account.

Each stamp gives you 26 Capy Coins. A completed Loyalty Card gives you 50% off of your entire cookie order.

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