About | Capy Cookies

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FAQ

How can I place an order?

You can place an order by sending us a direct message on Instagram at @capy.cookies_ or by texting us at (559) 213-6881. Please include the type and quantity of cookies you’d like.
Do you offer delivery or pickup options?

For a limited time, yes, we offer free local delivery within Fresno County. Please contact us through Instagram or text to arrange the details.
What payment methods do you accept?

We accept payments for online orders via Apple Pay and PayPal.
What is your return policy?

Due to the perishable nature of our products, all sales are final. We do not accept returns or offer refunds. If there is an issue with your order, please contact us within 24 hours of receiving your cookies, and we will work to resolve the matter promptly.
Can I cancel my order after it has been placed?

Once an order is placed, it cannot be canceled, and no refunds will be issued. Please ensure all order details are correct before finalizing your purchase.
Can I customize my cookie order?

Yes, we offer customization options. For example, our Mini Cookie Variety Pack includes 8 mini-sized cookies (2-3 inches each) of a single flavor of your choice.
How do I keep my cookies fresh?

To maintain freshness, store your cookies in an airtight container at room temperature. For extended freshness, you can place a slice of bread or apple slices in the container to help retain moisture. Do not place your cookies in the fridge.
How should I reheat my cookies?

For a warm, fresh-from-the-oven experience, reheat your cookies in a preheated oven at 300°F for 3-5 minutes. Alternatively, you can microwave them for 8-10 seconds.
Are your cookies suitable for individuals with allergies?

Our cookies are made in a kitchen that processes common allergens, including nuts, wheat, eggs, and dairy. We cannot guarantee that our products are free from these allergens.
How can I stay updated on new flavors and promotions?

Follow us on Instagram @capy.cookies_ or subscribe to our newsletter for the latest updates on new flavors, promotions, coupons, and events.
Do you offer catering services?

Yes, we provide catering services for various events, including parties, corporate gatherings, and special occasions. Our catering options can be customized to suit your needs. Please contact us through Instagram direct message at @capy.cookies_ or text us at (559) 213-6881 to discuss your event details and receive a personalized quote.
How far in advance should I place a catering order?

To ensure availability and proper preparation, we require placing catering orders at least three weeks in advance. For larger events or during peak seasons (eg. Winter), providing more notice is appreciated. Please reach out to us as early as possible to secure your desired date and discuss your specific requirements.
Can I customize the cookie selection and theme for my catered event?

Absolutely! We offer a variety of cookie flavors and can work with you to create a selection that fits your event’s theme and your guests’ preferences. Customization options may include specific flavors, packaging, and presentation. Please contact us to discuss your ideas and how we can make your event special!